Practice Management Solutions

Service and Support

Specialist Staff
The majority of Star’s people servicing our market have a background in the profession, whether they be qualified or part-qualified CPAs, or from a more specialist background, such as tax, corporate recovery or IT management. This means our staff are already familiar with the relevant working practices and procedures and well aware of the business issues.

Global Support
We currently provide a comprehensive software support service to clients in 40 countries, across 19 timezones. Our international support centre offers unrestricted telephone access plus modem and Internet support in order to ensure that all clients receive a first class service, wherever they may be located.

Star’s Implementation Approach
Most implementations of a new practice management system involve a degree of re-engineering of the business process, with everything that implies in terms of new procedures and cultural change. The practice concerned is usually looking for added value, whether  this is in terms of:

• More accurate & complete capture of time
• More timely and efficient billing
• More effective cash collection
• Better control of costs
• Improved provision of management information
• More flexible reporting
• Managing the client relationship more effectively
• More effective marketing of the firm’s services

Star offers effective business solutions by working in partnership with its clients. We achieve this by sharing the responsibility for the success of the implementation with each of our clients by providing whatever level of services or support is required to ensure a successful outcome. This can often make the difference between success and failure.

Services would usually include project management, implementation planning, data transfer, training, report writing and software support.  The very high success rate we have achieved in terms of ‘live’ implementations is proof of the effectiveness of this approach.